Skills & Expertise
Work Experience
Virtual Admin Assistant
Start Up Business
Colorado
Supported a founder of a startup business by handling administrative tasks such as, but not limited to managing the founder's emails, calendar, and hiring staff on a project or contract basis.
Acts as a project manager, organizing tasks in Asana, ensuring each project is listed with clear timelines.
Generate leads, customize the company website using Wordpress and SiteGround.
Create and automate newsletters using Snov.io and Zapier.
Additionally, conduct research using ChatGPT and create and oversee social media profiles, to help drive business growth and efficiency.
IT Operations Specialist
Aviation Company
International
I lead and manage innovation projects for the company, focusing primarily on US-based initiatives while also overseeing global projects. I handle both Cloud (Azure) and On-Prem Administration, ensuring systems run smoothly. Document detailed troubleshooting guides, project setup instructions in Confluence, and high-level issues escalated through ServiceNow.
NOC Analyst
MSP Company
International
Remotely monitored and troubleshooted network appliances, servers, and workstations for global clients using tools like Cisco Meraki, SonicWall, Kaseya, and HyperV. I managed backups with Datto and MSP360 and handled account/email tasks through Active Directory and Microsoft 365. I oversaw SSL, domains, and email security, and resolved tickets in ConnectWise and Zendesk. I documented troubleshooting guides, provided remote support, and assisted with onboarding new hires.
Local IT Support
BPO Company
International
I handled tickets to meet SLAs using BMC Remedy and escalated issues to the proper teams. I documented troubleshooting guides and provided hardware and software support for Windows PCs and laptops, including installations and 1st-tier troubleshooting. I provided remote support via Bomgar/Zoho, managed Active Directory user profiles, and led application deployments. I assisted with network, desktop, and voice team upgrades, conducted security audits, and supported onboarding and mentoring of new hires.
Certifications
SC300 MS IDENTITY AND ACCESS ADMINISTRATOR ASSOCIATE
Microsoft
NSE 1 & 2 NETWORK SECURITY ASSOCIATE
Fortinet Training Institute
Professional skillset
Effective Communication Skills (Written and Verbal)
Proficient in Microsoft Office and Google Workspace Applications
Email & Calendar Management
Leading Time Sensitive Projects
Technical & Customer Support
Data Entry & Management
Languages
Filipino (Native)
English (C2 Level)